IRS Can Work to Improve Taxpayer Trust, Taxpayer Advocate Says

IRS Can Work to Improve Taxpayer Trust, Taxpayer Advocate Says

IRS Taxpayer Advocate Service

Internal Revenue Service

The IRS can build taxpayer trust and encourage compliance by improving its taxpayer service, online accounts, enterprise case management systems, underlying information technology systems, automation and artificial intelligence systems, geographic presence, and personnel recruiting, National Taxpayer Advocate Nina Olson said in her fiscal 2019 objectives report to Congress.

Related IRS news release, <a href="/lr/resolve/source-document/2863w" title="Source document">IR-2018-143</a>

The IRS can build taxpayer trust and encourage compliance by improving its taxpayer service, online accounts, enterprise case management systems, underlying information technology systems, automation and artificial intelligence systems, geographic presence, and personnel recruiting, National Taxpayer Advocate Nina Olson said in her fiscal 2019 objectives report to Congress.

The IRS can build taxpayer trust and encourage compliance by improving its taxpayer service, online accounts, enterprise case management systems, underlying information technology systems, automation and artificial intelligence systems, geographic presence, and personnel recruiting, National Taxpayer Advocate Nina Olson said in her fiscal 2019 objectives report to Congress. Olson said the IRS is facing the “herculean task of implementing tax reform,” which the agency says involves programming 140 systems, creating or revising 450 forms and publications, and issuing guidance on dozens of <a href="/lr/resolve/source-document/1xftl" title="Source document">Tax Cuts and Jobs Act</a> provisions. Because of this workload and the budget cuts the IRS has endured since 2010, there will likely be a moratorium on IT projects unrelated to tax reform, and taxpayers will suffer if the IRS’s technology falls further behind that of the rest of the world, Olson said. Volume I of the report contains Olson’s review of the 2018 filing season and 12 priority issues that the Taxpayer Advocate Service will address in the coming fiscal year. Volume II provides the IRS’s responses to the 21 most serious problems Olson included in her 2017 annual report to Congress.

The IRS can build taxpayer trust and encourage compliance by improving its taxpayer service, online accounts, enterprise case management systems, underlying information technology systems, automation and artificial intelligence systems, geographic presence, and personnel recruiting, National Taxpayer Advocate Nina Olson said in her fiscal 2019 objectives report to Congress. Olson said the IRS is facing the “herculean task of implementing tax reform,” which the agency says involves programming 140 systems, creating or revising 450 forms and publications, and issuing guidance on dozens of Tax Cuts and Jobs Act provisions. Because of this workload and the budget cuts the IRS has endured since 2010, there will likely be a moratorium on IT projects unrelated to tax reform, and taxpayers will suffer if the IRS’s technology falls further behind that of the rest of the world, Olson said. Volume I of the report contains Olson’s review of the 2018 filing season and 12 priority issues that the Taxpayer Advocate Service will address in the coming fiscal year. Volume II provides the IRS’s responses to the 21 most serious problems Olson included in her 2017 annual report to Congress.