IRS Urges Taxpayers to Use Online Tools to Get Tax Help

Note to Editor: This is the ninth in a series of reminders to help taxpayers prepare for the upcoming tax filing season.

IRS.gov has services that include:

• Where's My Refund?, check on a refund and the estimated delivery date

• Free File, free tax software includes preparation and e-file

• Get Transcript, You can get various transcript types online or by mail.

• Direct Pay, make tax payments directly from a checking or savings account

• Electronic Federal Tax Payment System, for various types of federal tax payments

• Online Payment Agreement, eligible taxpayers can set up installment payments

• Answers to tax law questions, the interactive tax assistant takes you through a series of questions and provides you with responses

• All IRS Forms and Publications, Taxpayers can download and view popular tax publications and 1040 Instructions on mobile devices as an eBook at no charge. PDF and HTML versions are also available. Tax products are usually available on IRS.gov six to eight weeks before the paper versions.

• Where's My Amended Return, taxpayers can track the status of an amended return

Nearly every tax issue can now be resolved online or by phone from the convenience of your home or office. Those taxpayers who can't resolve their issue on-line or by phone can schedule an appointment at an IRS Taxpayer Assistance Center (TAC). All IRS TACs now provide face-to-face service by-appointment. Use the Contact Your Local Office tool on IRS.gov to find the closest IRS TAC and a list of services provided. To schedule an appointment, call 844-545-5640. A trained IRS representative will either help resolve the issue or schedule an appointment for the taxpayer to get the help they need.

Taxpayers needing assistance with an expiring Individual Taxpayer Identification Number (ITIN) should visit the ITIN information page on IRS.gov and see the list of TACs designated to handle ITIN applications.

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