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2.4.56. Command Code ISTSR

2.4.56 Command Code ISTSR

Manual Transmittal

April 28, 2020

Purpose

(1) This transmits revised IRM 2.4.56, IDRS Terminal Input, Command Code ISTSR.

Material Changes

(1) This IRM has been revised to comply with the updated standards.

Effect on Other Documents

IRM 2.4.56, dated 1-1-2011, is superseded.

Audience

LMSB, SB/SE, TE/GE, W&I.

Effective Date

(04-28-2020)


Nancy Sieger
Acting Chief Information Officer

Program Scope and Objectives

(1) Overview: This IRM section provides an overview of the ISTSR Command Code.

(2) Purpose: This IRM contains procedural steps for use of the ISTSR Command Code. An Innocent-Spouse-Tracker-Record is added to a module on IDRS whenever a Form 8857 is filed with the Service.

(3) Audience: These procedures apply to IRS employees who are responsible for the processing of Innocent Spouse records. These employees are located in the following areas: Large & Medium-Sized Business, Small Business/Self-Employed, Tax-Exempt & Government Entity’s, and Wage & Investment.

(4) Policy Owner: The Chief Information Officer (CIO) is responsible for overseeing all aspects of our systems that operate the nation’s tax infrastructure.

(5) Program Owner: MITS.

(6) Primary Stakeholders: Large & Medium-Sized Business, Small Business/Self-Employed, Tax-Exempt & Government Entity’s, and Wage & Investment.

(7) Program Goals: This IRM provides the fundamental knowledge and procedural guidance for employees who work with Innocent Spouse cases .By following the processes and procedures provided by this IRM, employees will process Innocent Spouse cases in a manner that follows IRS policy and procedures while promoting the best interests of the Government.

Using ISTSR With No Definer

(1) ISTSR with no definer is the access route to Command Code ISTSE, the mechanism to update Innocent Spouse cases.

(2) ISTSR with no definer is activated by inputting the Primary taxpayer's TIN (formatted), the Module MFT and Tax Period, and the Case Code and Claim-Number. For exact placement see Exhibit 2.4.56–1. These fields will be validate, and the user will be notified of any errors.

(3) If the input passes validation, control is passed immediately to Command Code ISTSE. See IRM 2.3.77 for information about this command code.

Using ISTSR Definer A

(1) ISTSR with Definer A displays a case with all its data fields, stages and comments. The identification and reference fields are identified by headers. The stages and comments are stated with no breakout of individual data. The purpose is to give a quick snapshot of an entire case so problems with that case can be evaluated.

(2) ISTSR with Definer A is activated by inputting the Primary taxpayer's TIN (formatted), the Module MFT and Tax Period, and the Case Filer-Code and Claim-Number. For exact placement see Exhibit 2.4.56–1. These fields will be validated, and the user will be notified of any errors.

(3) If successful, the output screen shows relevant identification data for the case, and a one-line entry for each stage and comment. See Exhibit 2.4.56–2.

(4) For stages, the employee number of the person who entered the comment is displayed as well as the date the stage was entered, the stage number, the stage date and the data entered for that stage.

(5) For comments, the employee number of person who entered the comment is displayed as well as the date of the comment was entered, the type of comment and the comment itself. For HC (change stage) comments or HD (deleted stage) comments, the comment displayed is the stage, stage date and stage contents that were changed or deleted.

Using ISTSR Definer B

(1) ISTSR with Definer B displays a case with all its data fields, stages and history comments. The identification and reference fields are identified by headers. The stages and comments are stated with no breakout of individual data. The purpose is to give a quick snapshot of the current case data for easy review.

(2) ISTSR with Definer B is activated by inputting the Primary taxpayer's TIN (formatted), the Module MFT and Tax Period, and the Case Filer-Code and Claim-Number. For exact placement see Exhibit 2.4.56–1. These fields will be validated, and the user will be notified of any errors.

(3) If successful, the output screen shows relevant identification data for the case, and a one-line entry for each stage and history comment. See Exhibit 2.4.56–3.

(4) For stages, the employee number of the person who entered the stage is displayed as well as the date the stage was entered, the stage number, the stage date and the data entered for that stage

(5) For comments, the employee number of the person who entered the comment is displayed as well as the date the comment was entered, the type of comment and the comment itself. HC (changed stage) comments or HD (deleted stage) comments are ignored when creating this screen.

Using ISTSR Definer S

(1) ISTSR with Definer S displays a summary of all the active or inactive cases for an account. It also allows the user to select a case to work with, and to identify the Command Code and Definer to be used to do the work.

(2) ISTSR with definer S is activated by inputting the formatted TIN. See Exhibit 2.4.56–4.

(3) ISTSR with Definer S create an display line for every case on every module for that account, whether the case is active (Filer-Code P or S), inactive (Filer-Code Q or T) or archived (the last stage is 99). The display line includes the MFT, Tax Period, Filer, Claim Number and the most recent stage. In addition, there is a slot to refer that case to another command code or definer. See Exhibit 2.4.56–5.

(4) Any of the cases displayed may be selected for processing by another command code or by another Definer of command code ISTSR. By putting the letter E into that slot, the case selected will be passed off Command Code ISTSE (see IRM 2.3 Section 77). If D is put into that slot, the case will be passed off to Command Code ISTSD (for cases with a Filer-Code of P or S) or ISTSDU (for cases with Filer-Code of Q or T) (see IRM 2.3 Section 76). If A, B or T is put into that slot, ISTSR definer A, definer B or definer T will process that case.

Using ISTSR Definer T

(1) ISTSR Definer T is designed to be used by Customer Service Representatives speaking with Taxpayers about their Innocent Spouse relief requests. It provides them with a summary of the current status their request(s). If the Primary Taxpayer is inquiring, the status of all active requests for that account are displayed. If the secondary taxpayer is the requestor, all cases for that secondary taxpayer are displayed.

(2) ISTSRT Definer T is activated by inputting the formatted TIN of the Primary Taxpayer. If the Primary is the taxpayer requesting the status, nothing else is required. If the Secondary Taxpayer is the requestor, his or her formatted SSN must be input also. See Exhibit 2.4.56–6.

(3) ISTSR with Definer T produces a formatted summary of the current status of the case. Included in the summary is the MFT, Tax Period, Filer-Code, Claim Number and information about the current stage of the case. See Exhibit 2.4.56–7.

ISTSR Input Format

(1) Screen Display

This is an image: 32674001.gif

(2) Record Element Description:

Row

Position

Content

1

1

Command Code ISTSR

1

6

Definer. Blank, A or B

1

7

Primary taxpayer SSN

2

1

MFT

2

3

Tax Period

2

11

Filer CodeP for Primary; S for Secondary

2

13

Claim Number: Blanks or 01–99

ISTSRA Output Screen

(1) Screen Display

This is an image: 32674002.gif

(2) Record Element Description:

Row

Position

Content

4

1–11

Account TIN requested

4

14

Case Filer Code

4

18–23

Tax Period requested

4

25–26

Claim Number requested

4

29–39

Secondary TIN

4

41–50

Data Stage 01 was received

4

53–56

Account Name Control

4

61–62

Claimant State

4

66–70

Number of hours spent at SX working case. This will be display only when requesting employee is authorized to see and update that data.

If stage data,

5–23

1–11

Date stage was entered into tracking system

5–23

13–22

Employee number of the person who entered the stage

5–23

24–25

Stage number entered

5–23

28–30

Controlling AREA when stage was input

5–23

32–41

Date stage was reached

5–23

43–45

Assigned Unit Code

5–23

48–71

Unformatted stage information

If History data,

5–23

1–11

Date stage was entered into tracking system

5–23

13–22

Employee number of the person who entered the stage

5–23

24–25

If History Data

 

 

HC If documenting a change

 

 

HD if documenting a delete

 

 

H if commenting

5–23

48–71

Case data changed or deleted, or comment text.

ISTSRB Output Screen

(1) Screen Display:

This is an image: 32674003.gif

(2) Record Element Description:

Row

Position

Content

4

1–11

Account TIN requested

4

14

Case Filer Code

4

18–23

Tax Period requested

4

25–26

Claim Number requested

4

29–39

Secondary TIN

4

41–50

Date Stage 01 was received

4

53–56

Account Name Control

4

61–62

Claimant State

4

66–70

Number of hours spent at SC working case. This will be displayed only when requesting employee is authorized to see or update that data .

If stage data,

5–23

1–11

Date stage was entered into tracking system

5–23

13–22

Employee number of the person who entered the stage

5–23

24–25

Stage number entered

5–23

28–30

Controlling AREA when stage was input

5–23

32–41

Date stage was reached

5–23

43–45

Assigned Unit Code

5–23

48–71

Unformatted stage information

If History data,

5–23

1–11

Date stage was entered into tracking system

5–23

13–22

Employee number of the person who entered the stage

5–23

24–25

H

5–23

48–71

Comment text.

ISTSRS Input Format

(1) Screen Display:

This is an image: 32674004.gif

(2) Record Element Description:

Row

Position

Content

1

1–5

Command Code ISTSR

1

6

S

1

7–17

Primary taxpayer SSN

ISTSRS Output Screen

(1) Screen Display:

This is an image: 32674005.gif

(2) Record Element Description:

Row

Position

Content

4 6 8 10 12 14 16 18 20

2–3

MFT of the Tax Module

4 6 8 10 12 14 16 18 20

5–10

Tax Period of Tax Module

4 6 8 10 12 14 16 18 20

14

Filer Code of the Innocent Spouse Tracking Record

4 6 8 10 12 14 16 18 20

20–21

Claim Number of Innocent Spouse Tracking Record

4 6 8 10 12 14 16 18 20

25

Input position to next activity on this case. May be space, A, B, D, E

4 6 8 10 12 14 16 18 20

29–30

Last Stage of Case.

4 6 8 10 12 14 16 18 20

33–35

Controlling Area of last Innocent Spouse Group

4 6 8 10 12 14 16 18 20

37–46

Stage Date of last Innocent Spouse stage

4 6 8 10 12 14 16 18 20

48–50

Controlling Unit of case

4 6 8 10 12 14 16 18 20

53–77

Variable data of last Innocent Spouse stage

ISTSRT Input Screen

(1) Screen Display:

This is an image: 32674006.gif

(2) Record Element Description:

Row

Position

Content

1

1–5

Command Code ISTSR

1

6

T

2

7–17

Primary taxpayer SSN

2

1–11

Secondary TIN.

 

 

Optional. Present when caller is secondary taxpayer.

ISTSRT Output Screen

(1) Screen Display:

This is an image: 32674007.gif

(2) Messages:

NO REQUEST/CLAIM RECEIVED (THERE IS NO STAGE 01)

01 —

NO ACTION HAS YET BEEN TAKEN ON THE CLAIM

02 —

CLAIM TRANSFERRED TO THE AREA XX/XX/XXXX TO BE WORKED

03 —

INITIAL CLAIM CONSIDERATION IN PROCESS AS OF XX/XX/XXXX

04 —

THE TAX ACCOUNT FILE WAS REQUESTED XX/XX/XXXX

05 —

THE CASE WAS ASSIGNED XX/XX/XXXX

06 —

THE CASE IS WAITING FOR REPLY OR ACTION AS OF XX/XX/XXXX

07 —

CLAIM TRANSFERRED TO THE AREA ON XX/XX/XXXX TO BE WORKED

08 —

THE CASE IS IN THE REVIEW PROCESS

09 —

THE CASE WENT TO FINAL REVIEW XX/XX/XXXX

10 —

CASE RECONSIDERATION AFTER FINAL REVIEW BEGAN XX/XX/XXXX

11 —

CASE BEING REWORKED AFTER PRELIMINARY

 

DETERMINATION

12 —

A FINAL DETERMINATION WAS MADE XX/XX/XXXX

 

REQUEST ALLOWED UNDER CODE SECTION XXXXXXX

 

REQUEST DISALLOWED UNDER CODE SECTION XXXXXX

 

BECAUSE XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX

 

REQUEST PARTIALLY ALLOWED UNDER CODE SECTION XXXXXX

 

BECAUSE XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX

15 —

THE CLAIM WAS APPEALED XX/XX/XXXX

16 —

THE APPEAL DETERMINATION WAS MADE XX/XX/XXXX

 

REQUEST ALLOWED UNDER CODE SECTION XXXXXXX

 

REQUEST DISALLOWED UNDER CODE SECTION XXXXXX

 

BECAUSE XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX

 

REQUEST PARTIALLY ALLOWED UNDER CODE SECTION XXXXXX

 

BECAUSE XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX

19 —

TAX COURT WAS PETITIONED XX/XX/XXXX

20 —

THE TAX COURT DECISION WAS MADE XX/XX/XXXX

 

REQUEST ALLOWED UNDER CODE SECTION XXXXXXX

 

REQUEST DISALLOWED UNDER CODE SECTION XXXXXX

 

BECAUSE XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX

 

REQUEST PARTIALLY ALLOWED UNDER CODE SECTION XXXXXX

 

BECAUSE XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX

23 —

POST-ASSESSMENT TRANSFER TO CINCINNATI INN SPOUSE OFFICE ON XX/XX/XXXX

24 —

CASE BEING RECONSIDERED AFTER A FINAL

 

DETERMINATION

25 —

ADDITIONAL INFORMATION RECEIVED

26 —

DETERMINATION MADE THAT CASE CANNOT BE PROCESSED ON XX/XX/XXXX

27 —

CLAIM IN EXAMINATION CLOSING UNIT XX/XX/XXXX

28 —

MFT 31 TRANSFER IN PROCESS XX/XX/XXXX

29 —

THE CLAIM WAS DETERMINED AS NON-QUALIFYING XX/XX/XXXX

 

BECAUSE XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX

30 —

THE CLAIM WAS CLOSED XX/XX/XXXX XXXXXXXXXXXXXXXXXXXXXXXXXXXX

 

PRIOR STAGE INFORMATION - THE CLAIM WAS DETERMINED AS NON-QUALIFYING

 

XX/XX/XXXX BECAUSE XXXXXXXXXXXXXXXXXXXXXXXXXXX

30 —

THE CLAIM WAS CLOSED XX/XX/XXXX WITH XXXXXXXXXXXXXXXXXXXXXXXXXXXX

 

PRIOR STAGE INFORMATION - THE XXXXXXXXXXXXXXXXXXX WAS MADE XX/XX/XXXX

 

XXX ALLOWED UNDER IRC SECTION XXXXX

 

BECAUSE XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX

30 —

THE CLAIM WAS CLOSED XX/XX/XXXX WITH XXXXXXXXXXXXXXXXXXXXXXXXXXXX

31 —

LETTER SENT TO CLAIMANT ON CLOSED CASE ON XX/XX/XXXX

Each case selected will be identified by the headings and associated data. The current status of the case is determined by the last stage, or stages present for that case. If the case has been closed (Stage 30), it may take one of the three formats presented, based on the preceding stages. The first format results if the previous stage was 29. The second format results from a previous stage of 12 (Final Determination), 16 (Appeals Determination) or 20 (Tax Court Decision). The third format is if the previous stage was something else. Two or three of these case presentations can appear on one screen page.

This data was captured by Tax Analysts from the IRS website on December 03, 2023.
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