<p>The national taxpayer advocate in her 2021 annual report to Congress said the IRS could learn from a difficult 2020 filing season by expanding online account options for taxpayers, improving callback technology, and reducing e-filing barriers, among other measures.</p>

Taxpayer Advocate Recommends More Digital Taxpayer Services

The national taxpayer advocate in her 2021 annual report to Congress said the IRS could learn from a difficult 2020 filing season by expanding online account options for taxpayers, improving callback technology, and reducing e-filing barriers, among other measures.