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Maine Revenue Services Limits Public Access to Offices Due to COVID-19

Dated Mar. 20, 2020

SUMMARY BY TAX ANALYSTS

Maine Revenue Services has announced that in response to COVID-19, it is limiting public access to its facilities, although taxpayers may still connect with the agency by telephone or email; the agency's Augusta offices are still open for the purpose of accepting in-person tax payments, while its offices in Portland are entirely closed to the public.

The agency also made the announcement in its March Tax Alert newsletter.

Maine Revenue Services Announces Public Access Limited To Only Accepting Tax Payments

Taxpayers may still seek assistance via telephone.

Wednesday, March 18, 2020

AUGUSTA — To prevent the spread of the COVID-19 virus, Maine Revenue Services (“MRS”), a part of the Department of Administrative and Financial Services, is announcing it is limiting public access to MRS facilities. This change goes into effect Thursday, March 19, 2020.

This limitation is made with regard to the latest Maine CDC guidelines. MRS' facilities at 51 Commerce Drive in Augusta will only be available to the public for purposes of accepting tax payments. MRS' facilities at 135 Presumpscot Street in Portland continue to be closed to the public.

Taxpayers seeking telephone assistance may still call MRS during normal telephone-assistance hours from 9:00 a.m. to 4:00 p.m. All MRS telephone and email contact information is available at: www.maine.gov/revenue/contact.html. This includes the Taxpayer Service Center at (207) 624-9784 and the Property Tax Division at (207) 624-5600.

MRS has not determined a date to resume normal building access. At this moment, MRS does not expect the COVID-19 situation to significantly impact tax return processing.

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